Refund policy
Last updated: September 30, 2026
This covers BonWellness products, including BonPatch and BonMelt, bought through bonwellness.com and shipped to the United States, the United Kingdom or Canada. They are sold by Le Bon Wellness Inc., a Texas corporation whose place of business is 4900 Calvert St, Unit D102, Dallas, TX 75247. Nothing here limits your rights under the consumer protection laws of the country, state or province where you live.
Genuine Trial Guarantee
If this is your first order with us and the product is not right for you, we will refund it. You do not need to send it back.
The guarantee covers one opened product up to USD $50, or the equivalent in your local currency, on your first delivery, including the first delivery of a subscription. It is available to first-time customers only, and to one opened item per household, meaning one per shipping address. Additional opened products are not covered, though unopened items from the same order can still be returned under the section below.
Email [email protected] within 30 days of delivery with your order number, the name and email address used for the purchase, which product you tried, and a few words on how you got on with it. Once we have verified the order we process the refund to your original payment method within 7 business days.
Returning unopened items
Unopened products in original condition can be returned within 30 days of delivery. They need to be unused and resalable, in their original packaging, with tags, labels and documentation included.
Return shipping is at your expense unless the item was faulty or we sent the wrong thing. Original shipping charges are not refunded, except where the law requires it (see the United Kingdom section below). We do not charge a restocking fee.
Email [email protected] with your order number and the reason for the return, and include photos if you are reporting damage or a defect. We will authorise the return and give you the correct address for it.
Do not send anything back before you hear from us. The right return address varies by region, and our Orlando correspondence address cannot accept returns. Items sent there will not be processed or refunded. Use a trackable service and keep the tracking number, because we cannot guarantee receipt of untracked returns. Once your return arrives and has been inspected, the refund is processed within 7 business days.
Returns from the United Kingdom and Canada
The same rules apply, and we will tell you where to send the parcel when we authorise the return. International return shipping is at your expense unless the item was faulty or we sent the wrong thing, in which case we cover it.
The import duties and taxes we paid on your order are our cost. They were never charged to you separately and we do not deduct them from your refund.
United Kingdom: your right to cancel
If you live in the United Kingdom, you also have a legal right to cancel your order within 14 days of the day you receive it, without giving a reason. Tell us by emailing [email protected], then send the items back within 14 days of telling us. We refund the price you paid and the original International Express delivery charge within 14 days of receiving the items, or proof that you sent them. Return shipping is at your expense.
Products that come sealed cannot be returned once you have unsealed them, for health protection and hygiene reasons. This does not affect the Genuine Trial Guarantee above.
If an item is faulty, you keep your rights under the Consumer Rights Act 2015, including the right to a full refund if you reject a faulty item within 30 days of delivery. The 7-day reporting window below does not reduce those rights.
Damaged, faulty or incorrect items
Contact [email protected] within 7 days of delivery with your order number, a description of the problem, and photos of the item and its packaging. We will send a replacement or refund you in full, and we cover the return shipping.
Refund currency
Refunds go back to your original payment method in the currency you paid. Any difference caused by your card provider's exchange rates or fees is outside our control.
Cancelling an order
Orders can be cancelled within 24 hours of purchase by emailing [email protected], as long as they have not shipped. Once an order has shipped it cannot be cancelled and needs to come back as a return. Customers in the United Kingdom can also use the right to cancel described above.
Subscriptions work differently. See our subscription cancellation policy.
What we cannot accept
We cannot accept:
- Opened items that fall outside the Genuine Trial Guarantee
- Anything returned more than 30 days after delivery
- Free gifts, promotional items and gift cards
- Items showing use beyond what it takes to work out whether the product suits you
- Items returned without all of their original packaging
We do not offer exchanges. If you want something different, return the eligible item for a refund and place a new order.
Contact
Email [email protected]. We are a small team and we answer every message.
For written correspondence, not returns: Le Bon Wellness Inc., 7345 W Sand Lake Rd, Ste 210 Office 9464, Orlando, FL 32819, United States.