Shipping policy

Last Updated: January 22, 2026

Thank you for shopping with BonPatch.com. This Shipping Policy explains how we process, ship, and deliver orders within the United States and Canada. By placing an order, you agree to the terms outlined below.

1. United States Orders

Order Processing

Orders are processed within 2–3 business days (Monday to Friday).
Orders are not dispatched on weekends or U.S. public holidays.
Processing time is separate from shipping time. Shipping time begins once the order has been dispatched.
During peak seasons (such as holidays or major sales), processing may take longer due to increased order volume.

Shipping Rates & Delivery Estimates

Complimentary standard shipping is offered on U.S. orders over USD $50.

For orders below this threshold, a shipping fee will be applied and calculated at checkout.
The free shipping threshold is based on your subtotal after discounts and before taxes.

Estimated delivery timeframes:

Standard shipping: 3–7 business days after dispatch, depending on your location.
Expedited shipping (if available): 2–4 business days after dispatch.

Please note:

Delivery timeframes are estimates only and are not guaranteed.
Carrier delays, severe weather, natural disasters, labor strikes, or other factors beyond our control may impact delivery times.
BonPatch is not responsible for delays caused by these external factors.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Tracking information typically becomes active within 24 hours of dispatch.
You can track your order using the carrier link provided in your email.
For higher-value shipments, BonPatch may require signature confirmation upon delivery to protect against loss or theft.

2. Canadian Orders

Processing & Fulfillment

Orders shipped to Canada are fulfilled from our U.S. fulfillment center.
Processing takes 2–3 business days before shipment.
Delivery times vary depending on location and customs clearance.

Shipping Rates

Complimentary standard shipping is offered on Canadian orders over CAD $65.

For orders below this threshold, a shipping fee will be applied and calculated at checkout.
The free shipping threshold is based on your subtotal after discounts and before taxes.

Estimated delivery timeframe:

Standard shipping: 7–14 business days after dispatch.

Customs, Duties & Taxes

Canadian orders may be subject to customs processing upon arrival in Canada.
Customers are responsible for paying all customs duties, taxes, or import fees required by their local authorities.
BonPatch is not responsible for customs delays or additional charges.

Note: Customs inspections can sometimes add several days to delivery times, especially during peak seasons.

3. International Orders (Other Regions)

Currently, BonPatch.com ships to the United States and Canada only.

For customers in other countries, including Australia and New Zealand, please visit your regional BonPatch store:

Australia: au.BonPatch.com

If you are unable to find a regional store for your location, please contact support@bonpatch.com for assistance.

4. Damaged, Lost, or Delayed Deliveries

BonPatch partners with reliable shipping carriers to ensure your order arrives safely and on time. However, once an order has been handed over to the carrier, delivery becomes the carrier's responsibility.

Damaged or Delayed Orders

If your order is damaged, delayed, or not delivered, please contact us within 7 days of the estimated delivery date at support@bonpatch.com and include:

Your order number
A description of the issue
Photos of packaging and damaged items, if applicable

We will assist you in working with the carrier and, if necessary, help you file a claim.

Important:

Keep all original packaging and damaged items until your claim is resolved.
BonPatch is not liable for loss, theft, or delays caused by carriers or external factors but will do our best to support you.

Lost or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please:

Check with household members, neighbors, or building staff
Contact the carrier to confirm the delivery location and status
If you still cannot locate your package, contact BonPatch within 7 days at support@bonpatch.com

Note: BonPatch is not responsible for lost or stolen packages after confirmed delivery but will assist you in filing a claim with the carrier.

For higher-value orders, we strongly recommend selecting signature confirmation at checkout when available.

5. Incorrect Addresses & Return to Sender

It is the customer's responsibility to provide a complete and accurate shipping address at checkout.

If an order is returned to BonPatch due to:

An incorrect or incomplete address, or
Being undeliverable for any reason

...the customer will be responsible for any redelivery or reshipping costs.

BonPatch is not liable for failed deliveries caused by inaccurate address details.

Tip: Double-check apartment numbers, suite details, and ZIP/postal codes before finalizing your order.

6. Returns

If you wish to return a product, please contact us first at support@bonpatch.com.

We will provide you with:

The correct return address (varies by region)
Step-by-step return instructions to ensure your return is processed correctly

IMPORTANT:

Do not return products to our New York correspondence address.
Unauthorized returns sent to the wrong address will not be processed or refunded and may be disposed of without notice.

For more details, please review our Returns & Refund Policy, which outlines eligibility and refund timeframes.

7. Fraud Prevention & High-Value Orders

To protect against fraudulent activity and chargebacks:

BonPatch may request additional verification before shipping certain orders.
High-value orders may require signature confirmation upon delivery.
Orders that cannot be verified may be canceled or delayed at BonPatch's discretion.

8. Contact Information

For general inquiries, correspondence, or shipping questions, please contact us at:

Le Bon Wellness LLC
228 Park Ave S, PMB 545115
New York, NY 10003
United States

Phone: +1 (332) 330-5500
Email: support@bonpatch.com

This is not the return shipping address. Please contact support for the correct return location and authorization before shipping any products back.

Contact Us for Shipping Questions

If you have questions about shipping or delivery, please contact our support team at support@bonpatch.com.

We are happy to assist with:

Tracking inquiries
Lost or damaged package support
Shipping cost questions
Return instructions and coordination
Address corrections before shipping

Summary of Key Points

Shipping regions: United States and Canada only from BonPatch.com
Processing time: 2–3 business days (Monday–Friday)
U.S. standard shipping: 3–7 business days after dispatch
U.S. expedited shipping: 2–4 business days after dispatch
Canada delivery estimate: 7–14 business days after dispatch (subject to customs delays)
Free shipping threshold:
- U.S. orders: Over USD $50
- Canadian orders: Over CAD $65
Customs fees: Customer responsibility for Canadian orders
Lost or stolen packages: BonPatch assists with carrier claims but is not responsible after delivery confirmation
Incorrect addresses: Customer responsible for redelivery costs
Returns: Contact support for return authorization before shipping back items
High-value orders: May require signature confirmation or additional verification