Shipping policy

Last updated: September 23, 2026

BonWellness products, including BonPatch and BonMelt, are sold by Le Bon Wellness Inc., a Texas corporation whose place of business is 4900 Calvert St, Unit D102, Dallas, TX 75247. This policy covers orders shipped within the United States. Orders shipped to the United Kingdom are covered by our UK shipping policy, shown to UK visitors.

Processing

Orders are processed within 2-3 business days, Monday to Friday. Nothing is dispatched on weekends or US public holidays, and processing may take longer during peak periods such as holidays and major sales. Processing time is separate from shipping time, which starts once the order leaves us.

Rates and delivery estimates

Standard shipping is free on orders over USD $40. Below that, shipping is calculated at checkout from your address and the carrier rate. The threshold is based on your subtotal after discounts and before taxes.

Once dispatched, standard delivery usually takes 3-7 business days, and expedited delivery, where it is offered, takes 2-4 business days. These are estimates rather than guarantees. Carrier delays, severe weather, natural disasters and labour disputes can all affect delivery, and we are not responsible for delays outside our control.

Tracking

You will receive a shipping confirmation email with tracking details once your order is dispatched. Tracking usually becomes active within 24 hours. Higher-value shipments may require a signature on delivery to protect against loss and theft.

Subscription deliveries

Subscription orders use the same processing times and shipping rates as one-time orders. Your renewal date is when we start processing the next delivery, not when it arrives. You can move that date, skip a delivery or cancel from your subscription account. See our subscription cancellation policy.

Lost, stolen or undelivered packages

If tracking shows your order as delivered and you do not have it, email [email protected] within 7 days and we will help you open a claim with the carrier. We assist with those claims, but we are not responsible for packages once the carrier has confirmed delivery.

If a package comes back to us as undeliverable because the address was wrong or incomplete, or because it went unclaimed, you are responsible for the cost of sending it again. Check apartment and suite numbers and your ZIP code before completing your order, since we cannot cover failed deliveries caused by incorrect address details.

Returns

Contact [email protected] before sending anything back. We will authorise the return and give you the correct address, which varies by region. Our Orlando correspondence address cannot accept returns, and unauthorised returns sent there cannot be processed or refunded. Full details are in our returns and refund policy.

Order verification

To protect against fraud and chargebacks we may ask for additional verification before shipping, may require a signature on high-value orders, and may cancel or delay orders we cannot verify.