Refund policy

Last updated: September 23, 2026

This covers BonWellness products, including BonPatch and BonMelt, bought through bonwellness.com and shipped within the United States. They are sold by Le Bon Wellness Inc., a Texas corporation whose place of business is 4900 Calvert St, Unit D102, Dallas, TX 75247. Nothing here limits your rights under consumer protection law.

Genuine Trial Guarantee

If this is your first order with us and the product is not right for you, we will refund it. You do not need to send it back.

The guarantee covers one opened product up to USD $50, on your first delivery, including the first delivery of a subscription. It is available to first-time customers only, and to one opened item per household, meaning one per shipping address. Additional opened products are not covered, though unopened items from the same order can still be returned under the section below.

Email [email protected] within 30 days of delivery with your order number, the name and email address used for the purchase, which product you tried, and a few words on how you got on with it. Once we have verified the order we process the refund to your original payment method within 7 business days.

Returning unopened items

Unopened products in original condition can be returned within 30 days of delivery. They need to be unused and resalable, in their original packaging, with tags, labels and documentation included.

Return shipping is at your expense unless the item was faulty or we sent the wrong thing. Original shipping charges are not refunded. We do not charge a restocking fee.

Email [email protected] with your order number and the reason for the return, and include photos if you are reporting damage or a defect. We will authorise the return and give you the correct address for it.

Do not send anything back before you hear from us. The right return address varies by region, and our Orlando correspondence address cannot accept returns. Items sent there will not be processed or refunded. Use a trackable service and keep the tracking number, because we cannot guarantee receipt of untracked returns. Once your return arrives and has been inspected, the refund is processed within 7 business days.

Damaged, faulty or incorrect items

Contact [email protected] within 7 days of delivery with your order number, a description of the problem, and photos of the item and its packaging. We will send a replacement or refund you in full, and we cover the return shipping.

Cancelling an order

Orders can be cancelled within 24 hours of purchase by emailing [email protected], as long as they have not shipped. Once an order has shipped it cannot be cancelled and needs to come back as a return.

Subscriptions work differently. See our subscription cancellation policy.

What we cannot accept

We cannot accept:

Opened items that fall outside the Genuine Trial Guarantee
Anything returned more than 30 days after delivery
Free gifts, promotional items and gift cards
Items showing use beyond what it takes to work out whether the product suits you
Items returned without all of their original packaging

We do not offer exchanges. If you want something different, return the eligible item for a refund and place a new order.