Refund policy
This policy applies to purchases of BonPatch products made through BonPatch.com and shipped within the United States.
BonPatch products are sold in the U.S. by Le Bon Wellness LLC, a company incorporated in Delaware, United States. For the purpose of this policy, "we," "our," and "us" refer to Le Bon Wellness LLC.
Our goal is to ensure every customer has confidence in their purchase. If you're not completely satisfied with your experience, we offer a clear and straightforward returns policy.
Love It or Your Money Back – Genuine Trial Guarantee
We want your first experience with BonPatch to be effortless. That's why we offer our Genuine Trial Guarantee for first-time customers.
How it works:
- Available to first-time customers only (customers who have not previously purchased from BonPatch).
- Covers one opened patch pack (up to USD $40).
- Requests must be submitted within 30 days of delivery.
- No need to return the opened product, we trust your feedback.
To request a refund:
Email support@bonpatch.com with your order number.
When contacting support, please include:
- Your full name
- Order number
- Email address used for purchase
- Which patch you tried
- Brief description of your experience
Once verified, your refund will be processed within seven business days.
Please note: This guarantee applies to one opened item per household (defined as a single shipping address). Any additional opened products are not eligible under this guarantee. All other unopened items in the order may still be eligible for return under our Standard Returns Policy.
Changed Your Mind? – Standard Returns for Unopened Items
If your order is unopened and in its original condition, you may return it within 30 days of delivery for a refund.
To qualify:
- Items must be unopened and in original packaging.
- Products must be unused and in resalable condition.
- All original tags, labels, and documentation must be included.
- Return shipping is at your expense unless the item is faulty or incorrect.
- Original shipping charges are non-refundable.
- No restocking fees apply to eligible returns.
How to return:
Email support@bonpatch.com with your order number and reason for return.
When contacting support, please include:
- Your full name
- Order number
- Email address used for purchase
- Reason for return
- Photos (if reporting damage or defect)
Once approved, we will provide you with specific return instructions, including the correct U.S. return address.
IMPORTANT: Do not send products to our New York correspondence address listed in the Contact Us section below. This location cannot accept returns. Any items sent there will not be processed or refunded.
Once your return is received and inspected at our designated return center, your refund will be processed within seven business days.
We strongly recommend using a trackable shipping service for all returns. BonPatch cannot guarantee receipt of untracked returns. Keep your tracking number for your records.
Order Cancellations
If you need to cancel your order:
- Orders can be cancelled within 24 hours of purchase by contacting support@bonpatch.com.
- Once an order has shipped, it cannot be cancelled and must be returned following our standard returns process.
What Can't Be Returned
We are unable to accept returns for:
- Opened items, unless covered by our Genuine Trial Guarantee.
- Items returned more than 30 days after delivery.
- Free gifts, trial packs, promotional items, or gift cards.
- Items showing signs of use beyond what is necessary to determine product satisfaction.
- Items returned without all original packaging components.
Want a Different Product?
We do not offer direct exchanges at this time. If you'd like a different product, please return your eligible item for a refund and place a new order.
Received Something Damaged, Faulty, or Incorrect?
If your order arrives damaged, faulty, or incorrect, we will make it right quickly. Please contact us within seven days of delivery with:
- Your order number.
- A short description of the issue.
- Photos, if possible.
We'll arrange for a replacement or refund, including shipping costs, as quickly as possible. For defective or incorrect items, BonPatch will provide a prepaid return shipping label at no cost to you.
Duties, Taxes & International Orders
For the purposes of this policy, international orders are those shipped to addresses outside the United States.
For international orders, any duties, taxes, or customs fees paid on your behalf are non-refundable if you return your order.
All international returns must be sent to our designated U.S. return address, which will be provided when you contact support. BonPatch is not responsible for the cost of return shipping on international orders, unless the item is faulty or incorrect.
How Refunds Work
- Approved refunds are issued to your original payment method within seven business days of return approval.
- Depending on your financial institution, it may take up to 10 business days for the credit to appear in your account.
- Total timeframe: Please allow up to 17 business days from return approval for the refund to appear in your account.
Lost or Stolen Packages
- BonPatch is not responsible for packages that are lost or stolen after they are confirmed as delivered by the shipping carrier.
- If you believe your package was lost or stolen, please contact support@bonpatch.com and we will assist you in filing a claim with the carrier.
Our Commitment & Fair Use
We are committed to transparency, trust, and care at every step of your wellness journey.
BonPatch reserves the right to refuse refunds in cases of suspected fraud, abuse of this policy, or excessive return activity.
Purchases Through Retail Stores
This policy applies only to purchases made directly through BonPatch.com. For purchases made through retail stores or third-party sellers, please contact them directly for their return policy.
Frequently Asked Questions
Q: Can I return a product if I've tried one patch from the pack? A: Yes, under our Genuine Trial Guarantee if you are a first-time customer. This covers one opened pack up to $50.
Q: How do I track my return? A: We recommend using a trackable shipping service and keeping your tracking number. This allows you to monitor your return shipment.
Q: What if my return is lost in transit? A: This is why we strongly recommend trackable shipping. BonPatch cannot be responsible for returns lost by the carrier. Save your tracking information as proof of shipment.
Q: Can I cancel my order after it ships? A: No, once an order has shipped it cannot be cancelled. You will need to receive the order and then follow our return process.
Q: Do you charge a restocking fee? A: No, we do not charge restocking fees on eligible returns.
Contact Us
For questions about this policy, your order, or our products, you can reach us at:
Le Bon Wellness LLC
228 Park Ave S, PMB 545115
New York, NY 10003
United States
+1 (332) 330-5500
support@bonpatch.com
This address is for correspondence only. It is not the product return address. To return a product, you must first contact our support team for instructions and the correct return address.
Governing Law
This policy is governed by the laws of the United States, specifically the state of Delaware, without regard to conflict of law principles.
By placing an order through BonPatch.com, you acknowledge and agree that the seller of record is Le Bon Wellness LLC, incorporated in Delaware, United States, and that any claims will be resolved under Delaware law.
Changes to This Policy
BonPatch reserves the right to update this policy at any time. The current version will always be available at BonPatch.com/policies/refund-policy. Your continued use of the site after changes constitutes acceptance of the revised policy.
If you need assistance with returns due to a disability or other accessibility needs, please contact support@bonpatch.com and we will accommodate your needs.
Key Timeframes
- Genuine Trial Guarantee requests: within 30 days of delivery.
- Order cancellations: within 24 hours of purchase.
- Standard returns for unopened items: within 30 days of delivery.
- Report damaged or incorrect items: within seven days of delivery.
- Refund processing: seven business days from approval.
- Total refund timeframe: up to 17 business days to appear in your account.