Refund policy

Last updated: September 23, 2026

This covers BonWellness products, including BonPatch and BonMelt, ordered through bonwellness.com for delivery to the United Kingdom. UK orders are shipped from the United States and processed through Shopify Managed Markets, with Global-e acting as merchant of record. Nothing here limits your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Changed your mind?

You can cancel your order within 14 days of the day you receive it. To do so, email [email protected] with your order number. You then have a further 14 days to send the items back.

For hygiene and health protection reasons, patches and melts can only be returned if they are sealed and unopened. Return postage is at your cost. Once we receive the items, we refund the price you paid for them and the standard delivery charge within 14 days, to your original payment method.

The Genuine Trial Guarantee offered on US orders does not apply to UK orders.

Faulty, damaged or incorrect items

Email [email protected] within 30 days of delivery with your order number, a short description of the problem, and photos of the item and its packaging. We will replace the item or refund you in full, including delivery. You do not need to send it back unless we ask you to.

VAT and import duties

UK prices include VAT and import duties, so there is nothing extra to pay on delivery. Refunds include the VAT you paid on the refunded items.

Before you send anything back

Email us first and we will give you the correct return address and instructions. Our US addresses cannot accept returns, and items sent to them cannot be processed or refunded. Use a trackable service and keep the tracking number.