Shipping policy

Last updated: September 30, 2026

BonWellness products, including BonPatch and BonMelt, are sold by Le Bon Wellness Inc., a Texas corporation whose place of business is 4900 Calvert St, Unit D102, Dallas, TX 75247. We ship to the United States, the United Kingdom and Canada. All orders are dispatched from our warehouse in the United States.

Processing

Orders are processed within 2-3 business days, Monday to Friday. Nothing is dispatched on weekends or US public holidays, and processing may take longer during peak periods such as holidays and major sales. Processing time is separate from shipping time, which starts once the order leaves us.

United States: rates and delivery estimates

Standard shipping is free on orders over USD $50. Below that, shipping is calculated at checkout from your address and the carrier rate. The threshold is based on your subtotal after discounts and before taxes.

Once dispatched, standard delivery usually takes 3-7 business days, and expedited delivery, where it is offered, takes 2-4 business days. These are estimates rather than guarantees. Carrier delays, severe weather, natural disasters and labour disputes can all affect delivery, and we are not responsible for delays outside our control.

United Kingdom and Canada

The price you see is the price you pay. Our prices for the United Kingdom and Canada include all import duties and taxes, and we pay them for you when your order is imported. Nothing is added at checkout and there is nothing to pay on delivery: no duties, no taxes, and no courier or brokerage fees at your door.

For customers in Canada: unlike most Canadian retailers, we do not add GST/HST or provincial sales tax at checkout. Tax is already included in the price you see.

Prices are shown and charged in pounds sterling in the United Kingdom and in Canadian dollars in Canada.

International Express shipping costs USD $25, shown in your local currency at checkout, and is free on orders of USD $100 or more. The threshold is based on your subtotal after discounts.

Once dispatched, International Express usually arrives within 3-7 business days. Customs clearance can occasionally add a day or two. These are estimates rather than guarantees, and the limits on carrier delays set out above apply.

Not every product is available in every country, and our store only shows the products we can deliver to yours. Orders to the United Kingdom and Canada are for personal use. We may cancel and refund orders addressed to parcel-forwarding services.

Tracking

You will receive a shipping confirmation email with tracking details once your order is dispatched. Tracking usually becomes active within 24 hours. Higher-value shipments may require a signature on delivery to protect against loss and theft.

Subscription deliveries

Subscription orders use the same processing times and shipping rates as one-time orders to your country. Your renewal date is when we start processing the next delivery, not when it arrives. You can move that date, skip a delivery or cancel from your subscription account. See our subscription cancellation policy.

Lost, stolen or undelivered packages

If tracking shows your order as delivered and you do not have it, email [email protected] within 7 days and we will help you open a claim with the carrier. We assist with those claims, but we are not responsible for packages once the carrier has confirmed delivery.

If a package comes back to us as undeliverable because the address was wrong or incomplete, or because it went unclaimed, you are responsible for the cost of sending it again. Check apartment and suite numbers and your ZIP or postal code before completing your order, since we cannot cover failed deliveries caused by incorrect address details.

Returns

Contact [email protected] before sending anything back. We will authorise the return and give you the correct address, which varies by region. Our Orlando correspondence address cannot accept returns, and unauthorised returns sent there cannot be processed or refunded. Full details, including returns from the United Kingdom and Canada, are in our returns and refund policy.

Order verification

To protect against fraud and chargebacks we may ask for additional verification before shipping, may require a signature on high-value orders, and may cancel or delay orders we cannot verify.