Contact information
For all inquiries related to orders, shipping, returns, or general support, please use the contact details below.
Customer Support
For help with:
- Tracking your order
- Shipping or delivery questions
- Returns and refunds
- Product information or general inquiries
Email: support@bonpatch.com
Phone: +1 (332) 330-5500
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time), excluding U.S. public holidays.
Correspondence Address (Not for Returns)
For written correspondence, corporate inquiries, or legal matters, please use our U.S. mailing address below.
Le Bon Wellness LLC
228 Park Ave S, PMB 545115
New York, NY 10003
United States
Important: This address is not a product return address. Any items sent here will not be processed or refunded. Please contact support before returning any products to receive the correct return address and authorization.
Returns & Exchanges
If you need to return a product, email support@bonpatch.com to request return authorization. We will provide the correct U.S. return address (varies by region).
Unauthorized returns sent to the correspondence address or without prior approval will not be accepted or refunded and may be disposed of without notice.
For complete details on our return process, eligibility, and refund timeframes, please see our Returns & Refund Policy.
Business Hours
- Monday to Friday: 9:00 AM – 5:00 PM ET
- Closed: Weekends and U.S. federal public holidays
When to Contact BonPatch Support
Please reach out to us if you need assistance with:
- Questions about our products or your order
- Reporting a damaged or missing shipment (within 7 days of delivery)
- Getting tracking information or delivery updates
- Requesting a return or refund authorization
- Clarifying shipping charges, customs, or taxes
Summary
Customer Support Email: support@bonpatch.com
Customer Support Phone: +1 (332) 330-5500
U.S. Correspondence Address (not for returns):
Le Bon Wellness LLC
228 Park Ave S, PMB 545115
New York, NY 10003, United States
Always contact us first before returning any products to ensure smooth and accurate handling.